Caxino Casino launched in June 2020 under Rootz Limited, operating with a Malta Gaming Authority license. The platform offers over 1,200 games from 30+ providers, featuring an innovative Spinbox rewards system powered by machine learning.
Caxino Casino entered the online gambling market in June 2020 as the second brand from Rootz Limited, a company that has established itself in the competitive casino industry. Operating under a Malta Gaming Authority license, Caxino positions itself as a modern gaming platform with extensive game selection and an innovative rewards system. This review examines the casino's strengths and weaknesses based on operational data, player feedback, and industry standards.
The online casino landscape continues to evolve with new platforms launching regularly, making it essential for players to understand what differentiates one operator from another. Caxino Casino claims to offer over 1,200 games from more than 30 software providers, supported by the Rootz platform infrastructure. However, player reviews present a mixed picture, with a Trustpilot rating of 1.8 out of 5 based on 49 reviews, while professional review sites like Casino Guru assign a safety index of 9.7 out of 10. This disparity warrants closer examination of the casino's actual performance across key operational areas.
Understanding the reality behind marketing claims requires analyzing licensing credentials, game selection quality, payment processing efficiency, customer support responsiveness, and most importantly, how the casino handles player disputes. This review provides an objective assessment based on verifiable information and documented player experiences.
Caxino Casino operates under license from the Malta Gaming Authority, one of the most respected regulatory bodies in the online gambling industry. The MGA license requires operators to maintain strict standards for player protection, fair gaming, responsible gambling measures, and financial security. The casino is owned and operated by Granturo Malta Ltd, part of the Rootz Limited group.
The Malta Gaming Authority license provides several protections for players, including mandatory segregation of player funds from operational accounts, regular auditing of random number generators, and dispute resolution mechanisms. The casino's registration details show it operates from Ewropa Business Centre, Dun Karm Street, Level 3-701, BKR 9034, Birkirkara, Malta.
Security measures include SSL encryption for data transmission and secure payment processing systems. However, the effectiveness of these measures depends on proper implementation and ongoing maintenance. Players should verify the license status directly on the MGA website before depositing funds.
Caxino Casino's game library represents one of its primary selling points, with the platform claiming to host over 1,200 titles from more than 30 software providers. The selection spans multiple categories including video slots, table games, live dealer games, and progressive jackpots.
The slot collection dominates the game library with titles from major providers including NetEnt, Play'n GO, Push Gaming, and Pragmatic Play. Popular titles available include Book of Dead, Starburst, Jammin Jars, Gonzo's Quest, and various Megaways slots. The variety covers classic three-reel slots, modern video slots with complex bonus features, and branded games based on popular themes.
Progressive jackpot slots include industry favorites like Mega Moolah and Mega Fortune, which have paid out multimillion-dollar prizes to players worldwide. The slot selection caters to different volatility preferences and betting ranges, though specific RTP information should be verified for each game as some providers offer configurable RTP settings.
Traditional table games include multiple variants of roulette, blackjack, and baccarat. Options range from European Roulette and Classic Blackjack to Punto Banco Baccarat. The table game selection is smaller compared to slots but covers the essential variants that experienced players expect.
The live dealer section features games broadcast from professional studios with real dealers. Available games include Lightning Roulette, Multihand Blackjack, and various game show formats like Crazy Time and Cash or Crash. Live casino games provide an immersive experience that bridges the gap between online and land-based casino gaming.
Caxino Casino supports multiple payment methods for deposits and withdrawals, though the specific options available may vary based on player location. Accepted methods include credit and debit cards from Visa and Mastercard, e-wallets such as Skrill, Neteller, and MuchBetter, and prepaid vouchers like Paysafecard.
The minimum deposit amount is set at 10 EUR across most payment methods. Maximum deposit limits vary by method and may be adjusted based on player account status. All deposits are processed instantly, allowing players to start gaming immediately after the transaction is confirmed.
The casino does not charge fees for deposits, though players should verify with their payment provider whether any third-party fees apply. Currency support includes EUR and other major currencies, with automatic conversion applied where necessary.
Withdrawal processing at Caxino Casino has generated mixed feedback from players. The minimum withdrawal amount is 20 EUR, while the maximum is 1,000 EUR per transaction. Monthly withdrawal limits are set at 100,000 EUR, with weekly limits of 25,000 EUR and daily limits of 10,000 EUR.
Processing times vary significantly by payment method. E-wallets offer the fastest withdrawals with instant to same-day processing after approval. Credit and debit cards take 1-3 business days, while bank transfers require 3-5 business days. However, player reviews on Trustpilot indicate that actual withdrawal times may exceed these stated timeframes, with some players reporting delays and difficulties receiving their funds.
Our casino review process examines licensing credentials, game fairness, payment processing speed, customer support responsiveness, and real player feedback. We analyze Terms and Conditions, withdrawal limits, complaint resolution history, and security measures to provide accurate assessments.
Each casino undergoes testing across multiple devices, payment method verification, and customer service interaction. We calculate safety indexes based on licensing authority reputation, financial stability, player complaint patterns, and operational transparency to help players make informed decisions.
Caxino Casino provides customer support through two primary channels: live chat and email. The live chat service operates 24/7 and supports multiple languages including English, Finnish, Japanese, French, German, and Norwegian. Email support is available at [email protected].
The absence of telephone support may be a limitation for players who prefer voice communication for complex issues. Response times for live chat are generally immediate during staffed hours, though evening and late-night support may experience longer wait times.
Player feedback regarding customer support quality is mixed. Some users report helpful and responsive service, while others describe difficulties resolving issues, particularly regarding stuck bonus rounds and withdrawal problems. The casino's Trustpilot profile shows it has not replied to negative reviews, which raises concerns about complaint management and customer relations.
Analysis of player reviews reveals several recurring complaints that potential players should consider. The Trustpilot rating of 1.8 out of 5 stars reflects significant dissatisfaction among some users, though it is important to note that online reviews often skew negative as satisfied customers are less likely to leave feedback.
Multiple players report difficulties withdrawing funds, with complaints about rejected withdrawal requests and being directed to alternative payment methods. One reviewer stated that the casino claimed their bank rejected the deposit, which the player disputed. Another player mentioned skepticism about receiving funds but ultimately received a 3,000 CAD withdrawal the next day after providing verification documents.
A player reported a slot bonus round getting stuck with a value of 40 EUR, and customer support allegedly stated it could not be resolved, offering only 10 free spins as compensation. Such technical issues, if not properly addressed, can significantly impact player trust and satisfaction.
One reviewer claimed to experience a 2,000 percent loss rate, describing the site as feeling like a scam. While individual variance in gambling outcomes is normal and expected, patterns of extreme losses across multiple players could indicate issues with game fairness or RTP settings, though no concrete evidence of unfair practices has been documented.
Creating an account at Caxino Casino follows a standard two-step process. Players provide an email address, password, and phone number in the first step, then enter their full name, country of residence, and gender in the second step. After agreeing to terms and conditions, the account is created.
Verification is required before processing withdrawals. Players must submit photo identification and proof of address, such as a phone bill or utility statement. One player reported providing photo ID and a phone bill for verification purposes when withdrawing 3,000 CAD. The verification process is standard industry practice designed to prevent fraud and money laundering, though it can delay first-time withdrawals.
As a Malta Gaming Authority licensed operator, Caxino Casino is required to provide responsible gambling tools. These typically include deposit limits, loss limits, session time limits, and self-exclusion options. Players concerned about their gambling behavior should verify the specific tools available and how to activate them before playing.
The casino should provide links to problem gambling support organizations such as GamCare, Gambling Therapy, and Gamblers Anonymous. Players experiencing gambling-related problems should seek professional help immediately.
Caxino Casino operates as an instant play platform accessible through web browsers on desktop and mobile devices. The site is optimized for mobile gaming, allowing players to access games on smartphones and tablets without downloading a dedicated app. The mobile interface maintains the same game selection and functionality as the desktop version.
Mobile compatibility covers both iOS and Android devices, with games adapting to different screen sizes. The touch-optimized interface allows for easy navigation and gameplay on smaller screens, though some complex games may be more enjoyable on larger displays.
Caxino Casino offers various bonuses and promotions, though specific details were not extensively documented in the available sources. The casino features a Spinbox rewards system that uses machine learning to deliver personalized rewards based on player preferences and behavior patterns.
Players should carefully read bonus terms and conditions before accepting any promotional offers. Key factors to check include wagering requirements, game contribution percentages, maximum bet limits while playing with bonus funds, and time restrictions for meeting playthrough requirements. Unrealistic wagering requirements can make bonuses difficult or impossible to clear.
Caxino Casino presents a mixed profile that requires careful consideration by potential players. The casino operates under a legitimate Malta Gaming Authority license and offers an extensive game selection from reputable software providers. The platform infrastructure appears solid with 24/7 customer support and multiple payment options.
However, the significant gap between professional safety ratings and actual player reviews raises concerns. The 1.8 Trustpilot rating based on real user experiences contrasts sharply with the 9.7 safety index from Casino Guru, suggesting that while the casino meets regulatory requirements, player satisfaction may be inconsistent. Documented complaints about withdrawal difficulties, unresolved technical issues, and lack of response to negative feedback indicate potential problems with customer service and dispute resolution.
Players considering Caxino Casino should start with small deposits to test withdrawal processes and customer support responsiveness before committing larger amounts. Maintaining realistic expectations about gambling outcomes and using responsible gambling tools is essential regardless of which casino you choose. The online gambling industry offers many alternatives, and players should compare multiple options before making a final decision.
Yes, Caxino Casino operates under a license from the Malta Gaming Authority, a respected regulatory body in the online gambling industry. The casino is owned by Granturo Malta Ltd and has been operating since June 2020.
Withdrawal times vary by payment method. E-wallets process fastest with instant to same-day withdrawals, credit cards take 1-3 business days, and bank transfers require 3-5 business days. However, some players report longer actual processing times.
The minimum deposit is 10 EUR across most payment methods. The minimum withdrawal amount is 20 EUR, with a maximum of 1,000 EUR per transaction. Daily withdrawal limits are 10,000 EUR, weekly limits are 25,000 EUR, and monthly limits are 100,000 EUR.
Caxino provides 24/7 customer support through live chat and email in multiple languages including English, Finnish, Japanese, French, German, and Norwegian. Telephone support is not available.
The casino offers over 1,200 games including video slots, table games, live dealer games, and progressive jackpots from 30+ providers. Popular titles include Book of Dead, Starburst, Mega Moolah, Lightning Roulette, and Crazy Time.
Yes, the casino has a 1.8 rating on Trustpilot based on 49 reviews, with complaints about withdrawal difficulties, unresolved technical issues with bonus rounds, and customer service responsiveness. Players should research thoroughly before depositing.
Explore these verified online casinos with strong player ratings and proven withdrawal reliability.
Learn how professional reviewers calculate casino safety ratings and what factors matter most for player protection and fair gaming experiences.
Compare withdrawal speeds, fees, and security features across e-wallets, credit cards, and bank transfers to optimize your casino banking experience.
The MGA announced enhanced requirements for licensed operators regarding withdrawal processing times and complaint resolution procedures.
Industry leaders implement advanced tools for deposit limits and self-exclusion as regulatory pressure increases across European markets.
Research shows 78% of players now check review sites before registering, making reputation management essential for online casinos.