ComeOn Casino is an established online gaming platform operating since 2010, licensed by the Malta Gaming Authority and Alcohol and Gaming Commission of Ontario. The casino offers over 1,800 games from leading software providers including Pragmatic Play, NetEnt, and Evolution Gaming.
ComeOn Casino has operated in the online gaming market since 2010, building a reputation as a regulated platform under the Malta Gaming Authority and the Alcohol and Gaming Commission of Ontario. With over 1,800 games and partnerships with industry-leading software providers, the casino positions itself as a comprehensive gaming destination. However, player reviews reveal significant concerns about withdrawal processes, customer service responsiveness, and account verification procedures. This review examines all aspects of ComeOn Casino to provide a balanced assessment based on regulatory compliance, game offerings, payment processing, and actual player experiences.
The online casino landscape in Canada has expanded significantly, with numerous platforms competing for player attention. ComeOn Casino entered the Ontario market in 2022 following regulatory changes, offering Canadian players access to its established gaming library. The platform operates under strict licensing requirements from both Maltese and Ontario gaming authorities, which theoretically ensures compliance with player protection standards and fair gaming practices.
Despite regulatory oversight, ComeOn Casino has accumulated mixed reviews across multiple platforms. While some players report positive experiences with game variety and mobile functionality, a substantial number of complaints focus on withdrawal delays, excessive documentation requests during verification, and unresponsive customer support. These patterns raise important questions about operational efficiency and player satisfaction that warrant detailed examination.
This review analyzes ComeOn Casino across seven critical dimensions: licensing and security, game selection and software, payment methods and processing times, customer support quality, mobile experience, responsible gambling tools, and overall player feedback. Our assessment draws from regulatory records, player testimonials, and direct platform evaluation to provide an accurate picture of what players can expect.
ComeOn Casino operates under two primary licenses: the Malta Gaming Authority license and the Alcohol and Gaming Commission of Ontario license for Canadian operations. The Malta Gaming Authority is recognized as one of the more stringent European regulators, requiring casinos to maintain segregated player funds, undergo regular audits, and implement responsible gambling measures. The Ontario license ensures compliance with Canadian provincial regulations specific to player protection and fair gaming standards.
The casino is also certified by eCOGRA, an independent testing agency that verifies game fairness and random number generator integrity. This certification provides some assurance that games operate according to stated return-to-player percentages and are not manipulated. The platform uses SSL encryption technology to protect data transmission between players and servers, which is standard practice for legitimate online casinos.
However, licensing alone does not guarantee optimal player experience. Multiple verified complaints indicate that ComeOn Casino sometimes implements verification procedures that players describe as excessive, requesting multiple documents repeatedly even after initial approval. While thorough verification is necessary for anti-money laundering compliance, the execution appears inconsistent based on player reports. The casino maintains a legal operating age of 19 years or older, aligning with Ontario regulations.
Several player complaints suggest potential gaps between regulatory requirements and operational execution. Reports of delayed withdrawals despite completed verification, account closures following significant wins, and difficulty reaching support during dispute resolution indicate areas where regulatory oversight may not fully translate to player satisfaction. While the casino holds valid licenses, the complaint volume on platforms like Trustpilot, where ComeOn Casino holds a 1.5 out of 5 rating based on over 2,400 reviews, suggests systemic issues that merit attention.
ComeOn Casino offers approximately 1,800 games across multiple categories including slots, table games, live dealer experiences, and jackpot titles. The game library is powered by respected software developers including Pragmatic Play, Play'n GO, NetEnt, Games Global, Microgaming, and Evolution Gaming. This partnership roster ensures access to popular titles and high-quality gaming experiences from a technical standpoint.
The slot selection dominates the game library with over 1,900 titles according to some sources. Popular games include Gates of Olympus, Sweet Bonanza, Legacy of Dead, Moon Princess, Book of the Dead, and 9 Masks of Fire. These titles represent industry favorites known for engaging gameplay mechanics and reasonable return-to-player percentages. The casino organizes games into categories such as New, Jackpot, Exclusive, Tables, Live Dealers, and Classics, facilitating navigation.
Table game selection is more limited, with approximately 11 RNG table games available. This represents a weakness compared to competitors that offer more extensive virtual table game libraries. The live dealer section compensates somewhat with over 100 live tables featuring blackjack, roulette, baccarat, poker variants, dice games, and game shows. Evolution Gaming powers the live dealer platform, providing professional dealers and high-quality streaming.
The overall return-to-player percentage across the casino is reported at approximately 96.5 percent, which falls within industry standards. Individual games vary, with some slots offering RTPs above 96 percent while others fall below this threshold. The casino does not prominently display RTP information for individual games on the platform, requiring players to access this information through game rules or external sources. Greater transparency regarding RTP percentages would benefit informed player decision-making.
Progressive jackpot slots are available with potential prizes exceeding 2 million Canadian dollars. These games attract players seeking large payouts, though the odds of winning progressive jackpots remain extremely low as with all such games. The casino also offers approximately 40 specialty games including various game show formats and unique gaming experiences beyond traditional slots and table games.
Our casino review process examines multiple critical factors to provide accurate assessments. We analyze licensing credentials, game variety, software providers, payment processing times, customer support responsiveness, and security measures. Each casino undergoes testing across desktop and mobile platforms to evaluate user experience.
We incorporate real player feedback from verified sources, examining complaint patterns and resolution rates. Our evaluation includes withdrawal testing, bonus terms analysis, and responsible gambling tool availability. This comprehensive approach ensures our reviews reflect actual player experiences rather than marketing claims.
ComeOn Casino supports multiple payment methods relevant to Canadian players, including Visa, Mastercard, Interac, Neteller, Skrill, PayPal, Paysafecard, Trustly, Apple Pay, and WebMoney. This variety accommodates different player preferences and banking situations. Deposit processing is generally immediate, allowing players to fund accounts and begin playing without delay.
Withdrawal processing represents a significant pain point based on player feedback. The casino advertises withdrawal times of 1 to 5 days for most methods, with some sources indicating 2 to 7 days. However, numerous player complaints describe withdrawal delays extending beyond these timeframes, sometimes reaching 10 days or more. These delays often coincide with additional verification requests that players describe as repetitive or excessive.
Withdrawal fees apply at ComeOn Casino, which is less favorable than competitors offering fee-free withdrawals. The specific fee structure is not transparently displayed on the main site, requiring players to review terms and conditions or contact support for details. This lack of transparency regarding fees represents a negative aspect of the payment experience.
A recurring theme in negative reviews involves the verification process during withdrawal attempts. Players report being asked to submit identification documents, proof of address, payment method verification, and income documentation. While some verification is standard and required by regulations, multiple players describe situations where documents are requested repeatedly, approvals are delayed without explanation, or additional documents are requested after initial verification completion.
Several reviews describe scenarios where smaller withdrawal amounts are processed successfully, but larger withdrawals trigger additional verification requirements and delays. Some players report account access issues or closures following significant wins, raising concerns about the casino's approach to successful players. One review mentions winning 8,000 from a 10 deposit, completing bonus requirements, but being unable to withdraw and subsequently being locked out of the account.
These patterns suggest potential issues with withdrawal processing efficiency, communication during verification, or policies regarding player winnings. While casinos have legitimate reasons to verify accounts and prevent fraud, the execution at ComeOn Casino appears problematic based on the volume and consistency of complaints.
ComeOn Casino offers customer support through live chat and email channels. Live chat is advertised as available 24/7 and supports both English and French, accommodating Canadian linguistic requirements. The absence of telephone support limits options for players who prefer voice communication or face complex issues requiring detailed discussion.
Player feedback regarding customer support is predominantly negative. Common complaints include difficulty reaching support representatives, slow response times, unhelpful responses that do not address specific issues, and lack of follow-up on unresolved problems. Multiple reviews mention attempting to contact support for days without receiving meaningful assistance, particularly regarding withdrawal issues and account verification.
The casino's average complaint response time is listed as 2 days on some review platforms, which is slower than optimal. When disputes arise, delayed support responses can exacerbate player frustration and extend resolution timelines. Some players report receiving automated or template responses that do not address their specific situations, suggesting potential understaffing or inadequate support training.
Several reviews specifically mention that live chat is difficult to access or frequently unavailable despite being advertised as 24/7. Players describe situations where the chat function does not load, shows long wait times, or disconnects during conversations. Email support reportedly suffers from slow response times, with some players waiting days for initial responses and longer for issue resolution.
The language barrier appears in some complaints, with players reporting that support representatives do not understand their issues or provide responses in unexpected languages. While the casino claims to support English and French, the quality and consistency of multilingual support may vary based on representative availability and training.
ComeOn Casino offers dedicated mobile applications for iOS and Android devices, as well as a mobile-optimized browser-based platform. The mobile apps provide access to the full game library, allowing players to enjoy slots, table games, and live dealer experiences on smartphones and tablets. The interface is described as intuitive and easy to navigate, with games organized into clear categories.
The quick deposit function mentioned in reviews allows convenient account funding from mobile devices, streamlining the payment process. Mobile gameplay quality depends on device specifications and internet connectivity, but the platform generally performs well on modern smartphones. The mobile experience represents one of the more positively reviewed aspects of ComeOn Casino.
However, some technical complaints appear in reviews, including games not loading properly, bonus rounds restarting unexpectedly, and session timeouts occurring without apparent reason. One review specifically mentions that ComeOn has the most unreliable technology among gaming sites the player frequents, citing frequent technical issues that potentially impact winnings. These technical problems, if widespread, would significantly detract from the mobile experience despite the platform's design quality.
ComeOn Casino provides responsible gambling tools as required by its licensing jurisdictions. These tools typically include deposit limits, loss limits, session time limits, self-exclusion options, and reality checks that remind players of time spent gambling. The availability of these tools is essential for player protection and regulatory compliance.
The casino's website includes information about responsible gambling and links to support organizations for players experiencing gambling-related problems. However, the prominence and accessibility of these tools vary, and some players may not be fully aware of available protections. More proactive communication about responsible gambling features would benefit player welfare.
The legal age requirement of 19 years or older is enforced through the verification process, preventing underage gambling. The casino's verification procedures, while criticized for being excessive in some cases, do serve the legitimate purpose of confirming player identity and age.
Aggregating player feedback from multiple sources reveals a concerning pattern. On Trustpilot, ComeOn Casino holds a 1.5 out of 5 rating based on over 2,400 reviews, with 86 percent of reviews being 1-star ratings. Common complaints include payment difficulties, excessive verification requirements, poor customer service, website functionality issues, and concerns about value and fairness.
AskGamblers rates ComeOn Casino at 7.9 out of 10 for their CasinoRank score but only 6.1 out of 10 for player rating based on 82 reviews. This discrepancy between professional assessment and player experience suggests that while the casino meets certain technical criteria, actual user satisfaction is significantly lower. The complaint response time of 2 days indicates some engagement with player issues, but the volume of unresolved complaints suggests systemic problems.
Positive reviews, while less common, mention fast payouts in some cases, a good game selection, and no problems with withdrawals. These reviews suggest that some players do have satisfactory experiences, but they represent a minority based on available data. The inconsistency in player experiences may relate to factors such as withdrawal amounts, verification complexity, or random technical issues.
Several specific complaints raise serious concerns. Multiple players report account closures or access restrictions following significant wins, suggesting potential issues with the casino's approach to successful players. Reports of unauthorized charges to payment methods, such as one player being charged an additional 100 kr without logging in, indicate possible payment processing problems or security vulnerabilities.
The pattern of requesting extensive documentation during verification, then requesting the same documents again or adding new requirements, suggests either disorganized internal processes or intentional delay tactics. While thorough verification is legitimate, the execution described in multiple complaints appears excessive and potentially designed to discourage withdrawals.
Technical issues that consistently favor the casino, such as games not working after a player wins or bonus rounds restarting, warrant scrutiny. While technical glitches occur in any online platform, patterns that consistently disadvantage players may indicate deeper problems with game integrity or platform maintenance.
ComeOn Casino presents a mixed picture. The platform holds legitimate licenses from respected regulatory bodies, offers a substantial game library from quality software providers, and provides mobile accessibility through dedicated apps. These factors establish a foundation for legitimate operation and could support positive player experiences under optimal circumstances.
However, the overwhelming volume of negative player feedback, particularly regarding withdrawal processing, customer support quality, and verification procedures, cannot be dismissed. A 1.5 out of 5 rating on Trustpilot based on thousands of reviews indicates systemic issues that extend beyond isolated incidents. The consistency of complaints about delayed withdrawals, excessive documentation requests, and unresponsive support suggests operational problems that significantly impact player satisfaction.
For players considering ComeOn Casino, these factors warrant careful consideration. While some players report positive experiences, the probability of encountering withdrawal difficulties, verification delays, or support issues appears substantial based on available evidence. Players should approach with caution, maintain detailed records of all transactions and communications, and consider whether alternative casinos with better player feedback might better serve their needs.
The casino's strengths in game variety and mobile functionality are undermined by weaknesses in operational execution and customer service. Until ComeOn Casino demonstrates consistent improvement in withdrawal processing, verification efficiency, and support responsiveness, players may find better experiences at competing platforms with stronger track records of player satisfaction.
Yes, ComeOn Casino holds a license from the Alcohol and Gaming Commission of Ontario, making it legal for Ontario residents aged 19 and older. The casino also operates under a Malta Gaming Authority license.
Advertised withdrawal times range from 1 to 7 days depending on the payment method. However, numerous player reports indicate actual processing times often exceed these estimates, particularly when additional verification is required.
The casino offers over 1,800 games including slots, table games, live dealer experiences, and progressive jackpots. Software providers include Pragmatic Play, NetEnt, Evolution Gaming, and Microgaming.
Yes, withdrawal fees apply at ComeOn Casino, though the specific fee structure is not prominently displayed. This represents a disadvantage compared to casinos offering fee-free withdrawals.
The most common complaints involve delayed withdrawals, excessive verification document requests, unresponsive customer support, technical issues with games, and difficulty reaching support during disputes.
Yes, ComeOn Casino offers dedicated iOS and Android apps as well as a mobile-optimized browser platform. The mobile experience is generally well-reviewed, though some technical issues have been reported.
Support is available through 24/7 live chat and email in English and French. Telephone support is not offered. Player feedback regarding support quality is predominantly negative, citing slow response times and unhelpful responses.
Yes, the casino provides deposit limits, loss limits, session time limits, self-exclusion options, and links to gambling support organizations as required by its licensing jurisdictions.
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